fb005 Privacy Policy
At fb005, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect from Philippine players, how we use it, how we keep it secure, and what rights you have over your own information. Please read itcarefully before using the platform.
Last updated: June 2025
1. Data We Collect
When you register and use the fb005 platform, we collect several categories of personal information in order to provide you with a safe, smooth, and regulated gaming experience. The types of data we collect fall into the following groups:
- Account information: Full legal name, date of birth, email address, mobile number, and username provided during registration. This data is required to verify your identity and comply with Philippine gaming regulations.
- Financial information: Philippine Peso (PHP) deposit and withdrawal records, e-wallet identifiers, bank account details (where applicable), and transaction history. We collect this to process payments and fulfill anti-money-laundering obligations.
- Device and browser data: IP address, device type, operating system, browser version, screen resolution, and unique device identifiers. This information helps us detect fraud and ensure platform compatibility on mobile and desktop.
- Usage data: Pages visited, games played, session duration, click patterns, and wagering activity. We use this to improve the platform experience and identify unusual behaviour that may indicate account compromise.
- Communication data: Messages you send to our support team via live chat or email, including timestamps and content. These records help us resolve disputes and maintain quality of service.
- Cookies and similar technologies: Session tokens, preference cookies, and analytics identifiers. Details are explained fully in Section 3 of this policy.
We collect only the minimum data necessary to operate a licensed online gaming platform in the Philippines. You are not required to provide information beyond what is necessary for registration and account management, though some features may be unavailable if certain data is not provided. All data is collected with your knowledge and, where required by law, with your explicit consent.
2. Purpose of Data Use
fb005 uses the personal data it collects for clearly defined purposes, all of which are directly related to operating a secure and responsible online gaming platform for Filipino players. We do not use your data for any purpose that has not been disclosed in this policy. The primary purposes for which we process your data are as follows:
- Account management: Creating, maintaining, and securing your player account, processing login authentication, and enabling password recovery.
- Payment processing: Facilitating PHP deposits and withdrawals through supported local payment channels, verifying ownership of payment methods, and maintaining accurate transaction records.
- Regulatory compliance: Fulfilling identity verification (KYC) requirements, conducting anti-money-laundering checks, reporting to Philippine gaming authorities where legally required, and applying responsible gaming controls such as deposit limits and self-exclusion.
- Fraud prevention and security: Monitoring account activity for signs of unauthorised access, detecting collusion or bonus abuse, and protecting the integrity of the platform and its player community.
- Customer support: Resolving account queries, processing complaints, and maintaining a record of your interactions with our support team to ensure consistent and accurate service.
- Platform improvement: Analysing aggregate usage patterns to improve game performance, navigation, and the overall player experience on both mobile and desktop devices.
- Promotional communications: Sending you information about promotions, bonuses, and platform updates, where you have opted in to receive such communications. You may opt out at any time by contacting support.
fb005 processes your data on the legal bases of contractual necessity (to fulfil your player account agreement), legal obligation (to comply with Philippine law), legitimate interest (to protect platform security), and, where applicable, your consent. We will never sell your personal data to third parties for their own commercial purposes.
3. Cookies & Tracking
fb005 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.
We use the following categories of cookies on the fb005 platform:
- Strictly necessary cookies: These are essential for the platform to operate. They maintain your logged-in session, remember items in your game queue, and enable core security features. The platform cannot function properly without them, and they cannot be disabled.
- Functional cookies: These remember your language preference, display settings, and any customisations you have applied to your account interface. Disabling them may affect your experience but will not prevent you from using the platform.
- Analytics cookies: These collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter errors. This data is used internally to improve the platform and is never shared in a form that identifies individual players.
- Security and fraud-detection cookies: These help us identify suspicious login attempts, detect automated bots, and enforce access restrictions. They are strictly necessary for platform integrity.
You can manage or disable non-essential cookies through your browser settings at any time. However, please note that disabling certain cookies may limit the functionality available to you on fb005. We do not use advertising or cross-site tracking cookies, and we do not participate in third-party behavioural advertising networks. Our cookie practices are reviewed regularly to ensure they remain aligned with applicable privacy standards in the Philippines.
4. Data Storage & Security
fb005 stores player data on secure servers with access controls, encryption, and regular security audits in place. All data transmitted between your device and the fb005 platform is protected using industry-standard Transport Layer Security (TLS) encryption, which prevents interception during transmission. Sensitive fields such as passwords are stored using one-way hashing algorithms and are never stored or transmitted in plain text.
Access to personal data within fb005 is strictly limited to staff members who require it to perform their specific job functions, such as customer support, compliance, and finance. All staff with access to personal data are bound by confidentiality obligations and receive regular training on data protection best practices. We conduct periodic internal reviews and external security assessments to identify and address potential vulnerabilities before they can be exploited.
Your data is retained for as long as your account remains active and for a period of up to five (5) years after account closure, in accordance with our regulatory obligations under Philippine law. After the applicable retention period has expired, your data is securely deleted or anonymised. If you request account closure, we will process the deletion of non-mandatory data promptly while retaining any records that we are legally required to keep for compliance purposes. fb005 is committed to continuously improving its security posture to protect the personal information of every player on the platform.
5. Sharing Data with Third Parties
fb005 does not sell, rent, or trade your personal information to external companies for their own marketing or commercial purposes. However, in order to operate the platform and comply with applicable regulations, we do share certain data with a limited number of trusted third parties. Each such arrangement is governed by a data processing agreement that requires the third party to handle your data securely and only for the purposes we have specified.
The categories of third parties with whom we may share your data include:
- Payment processors: Licensed PHP payment service providers and e-wallet operators who handle your financial transactions. These parties receive only the data necessary to process deposits and withdrawals on your behalf.
- Identity verification providers: Third-party KYC and age-verification services used to confirm your identity in compliance with Philippine gaming regulations. These providers are bound by strict data handling standards.
- Game software providers: Licensed game developers and live casino operators whose games are integrated into the fb005 platform. Aggregated, non-personally identifiable data may be shared for game performance monitoring.
- Regulatory and law enforcement authorities: We are legally required to disclose player information to Philippine gaming regulators, tax authorities, and law enforcement agencies when formally requested in accordance with applicable law. We do not make such disclosures voluntarily beyond what the law requires.
- Fraud prevention networks: Industry fraud-sharing databases that help identify and block accounts engaged in cross-platform abuse, bonus fraud, or money laundering. Participation in such networks is a standard regulatory expectation for licensed gaming operators.
All third-party partners used by fb005 are evaluated for their data protection standards before engagement. We do not transfer your personal data outside the Philippines to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards. If you have questions about a specific third party we work with, please contact our support team.
6. Your Rights as a User
As a registered player on fb005, you have clear rights regarding the personal data we hold about you. These rights are in line with applicable data protection principles recognised in the Philippines. fb005 is committed to honouring these rights promptly and without unnecessary obstacles. To exercise any of the rights listed below, please contact our support team through the live chat or the contact details provided in Section 9.
- Right to access: You may request a copy of the personal data we hold about you at any time. We will provide this information in a clear and readable format within a reasonable timeframe.
- Right to correction: If any personal data we hold is inaccurate or outdated, you have the right to request that we correct it. You can update basic account information directly through your account settings, or contact support for more significant corrections.
- Right to deletion: You may request that we delete your personal data. We will action this request for all data we are not legally required to retain. Note that some records must be kept for regulatory compliance purposes even after account closure.
- Right to restrict processing: In certain circumstances, you may ask us to temporarily suspend the processing of your data — for example, while a correction request is being resolved.
- Right to data portability: You may request that we provide your personal data in a structured, commonly used format so that you can transfer it to another service provider.
- Right to withdraw consent: Where we process your data on the basis of consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
- Right to lodge a complaint: If you believe your data rights have been violated, you have the right to raise a complaint with the relevant Philippine data protection authority.
fb005 will acknowledge all data rights requests within five (5) business days and will aim to resolve them fully within thirty (30) days. In complex cases, we may require additional time and will notify you accordingly. We may need to verify your identity before processing a request to ensure that data is not disclosed to an unauthorised party.
7. Protection of Minors
fb005 is an online gaming platform strictly intended for adults aged 21 and above, in accordance with Philippine gaming laws. We are firmly committed to preventing minors from accessing or using the platform in any capacity. During the registration process, players are required to declare their date of birth, and accounts where the registered age falls below the legal minimum are refused or immediately suspended.
fb005 does not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that an account has been registered using the details of a minor, we will immediately suspend the account, delete any personal data associated with it that we are not legally required to retain, and forfeit any funds in the account in accordance with applicable regulations. Parents and guardians who believe a minor may have accessed fb005 are encouraged to contact our support team immediately so that we can take swift corrective action.
We also strongly encourage parents and guardians to make use of parental control software to restrict access to online gaming websites on shared devices. fb005 supports responsible gaming initiatives and provides self-exclusion and account restriction tools to all registered players. Protecting younger members of the community from the potential harms of gambling is a responsibility we take seriously, and our verification processes are designed with this priority in mind. For further guidance on responsible gaming tools, please visit our Responsible Gaming page.
8. Policy Updates
fb005 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, regulatory requirements, or platform features. When we make material changes to this policy, we will update the "Last updated" date displayed at the top of this page. For significant changes that meaningfully affect how we handle your personal data, we will also provide notice through the email address registered to your account or through a prominent notice on the platform upon your next login.
We encourage you to review this Privacy Policy periodically so that you remain informed about how fb005 protects your personal information. Continued use of the platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and request account closure through our support team. Minor updates such as typographical corrections, clarifications of existing practices, or changes to contact details may be made without specific notification but will always be reflected in the updated document available on this page.
9. Contact & Support
If you have any questions, concerns, or requests regarding this Privacy Policy or the way fb005 handles your personal data, our support team is available to assist you. We treat all privacy-related enquiries with priority and will acknowledge your message promptly. You can reach us through the live chat feature available on the platform 24 hours a day, 7 days a week, or by emailing us at the address below.
For data rights requests — including access, correction, deletion, or complaints — please provide your registered account email address and a brief description of your request so that we can verify your identity and process your enquiry efficiently. fb005 is committed to resolving all privacy-related matters in a timely, transparent, and respectful manner.
- Support Email: [email protected]
- Live Chat: Available 24/7 on the fb005 platform
- FAQ: Visit our FAQ page for quick answers to common questions
Your Data, Your Control
At fb005, we believe privacy is a right, not a privilege. If you have questions about your data or are ready to start your gaming journey with full confidence, our team is here for you around the clock.